Changelog

We're excited to announce the integration of Analytics into our platform, bringing you enhanced insights into your interactions. This new feature allows us to track various user actions, such as knowledge source deletions and widget creations, to help us improve the user experience continuously.

With this integration, you can enjoy a personalized experience as we now identify users on authentication to better tailor our services to your needs. Rest assured, all data is handled securely with the latest PostHog settings and API configurations.

This update lays the groundwork for more intuitive and responsive interactions, making your journey smoother and more enjoyable. Stay tuned for continuous improvements as we leverage these analytics to serve you better!

We've introduced an initial message animation specifically for the mobile view of our widgets. These improvements are designed to enhance the visual appeal and usability of our mobile interface, making it more intuitive and enjoyable for users.

We’re changing from “Message Credits” to “Conversation Credits” to better reflect the value we focus on at Lynn. The updated subscription page now shows your conversation credit limits, usage progress, and costs, helping you keep better track of your consumption.

We are excited to introduce a series of enhancements to our widget, making your interactions more engaging and visually appealing. The widget now supports an initial message with a delightful typing animation, ensuring a welcoming experience right from the start. This can be configured to suit your preferences, including the animation style and parameters.

We've made some improvements to the chat experience by updating the scrolling logic. Now, the scrolling behavior is smoother and more responsive, ensuring you can easily navigate through chat messages. We've also simplified the conditions that determine how scrolling occurs, making it more efficient.

In addition to the scrolling enhancements, we've refined the styles of the chat message thread container. The design now aligns more closely with our specifications, resulting in a cleaner and more visually appealing interface for both operators and customers.

Furthermore, we've fixed issues related to typing animations. These changes should enhance the overall user experience by making interactions more dynamic and responsive.

We're excited to introduce Tidio Integration for Live Agent Support, a powerful addition that enables real-time customer assistance directly through Lynn. With Tidio, you can enhance customer satisfaction by providing immediate, personalized support.

Key Benefits:

• Real-Time Customer Support: Offer instant help to your users with live chat support, significantly reducing response times when user requested for the human support and enhancing user experience.

• Enhanced User Engagement: Engage proactively with visitors, addressing their needs quickly and increasing the likelihood of conversion.

• Streamlined Chat Management: Manage all customer interactions in one place, improving efficiency and simplifying support operations.

We are pleased to announce the Leads Capturing feature, which allows businesses to gather potential customer information through Lynn’s chat widget. This feature enables you to trigger a query with a set of predefined question in the form of a chat within the widget, capturing leads before answering customer inquiries.

Key Benefits:

• Customizable Lead Capture: Configure the chat widget to prompt users for their information before they start a conversation, ensuring that you capture essential leads efficiently.

• Enhanced Data Collection: Gather precise information from potential customers through customized queries, improving the quality of leads captured.

In our relentless pursuit of excellence, we're excited to unveil the latest enhancement to our Crawler Version Engine v2. This new iteration of our crawler engine is engineered to redefine the boundaries of web crawling.

With Crawler Version 2, you gain an unparalleled advantage in data harvesting. This powerful tool is not just about accessing information; it's about doing so with unmatched speed and stealth.

Key Targets Achieved:

• Bypass Bot Detectors: Navigating the digital landscape with the agility of an experienced explorer, Crawler Version v2 employs sophisticated techniques to seamlessly bypass bot detection mechanisms. This ensures uninterrupted access to vital information, keeping your knowledge sources informed and ahead of the curve while allowing you to maintain your security measures intact.

• Crawl Fast: In today's fast-paced world, speed is crucial, and saving valuable time is paramount. Crawler v2 is turbocharged to crawl at unprecedented speeds, ensuring rapid data retrieval. This enhancement means quicker insights, faster decision-making, and more efficient workflows for you. With real-time feedback on progress, you'll always be in the loop with the operations happening behind the scenes.